Social Media for Customer Service
Social media can be an extremely beneficial tool for your business. It can help you spread your message, find new customers, spread your marketing campaigns, and much more. However, social media can also be used to improve your client and customer relationships.
Relationship building and customer satisfaction is an important part of ensuring your business provides the best possible user experience. In this post we’re going to dive into a few ways you can use your current social media handles to build new, or deepen current relationships with your customers.
Create New Conversations
Most social media platforms give you the ability to create groups, which can help to position you as a leader in your field. By creating a group and inviting leaders in your field to join, you can answer their questions and discover their most pressing needs.
Often, by providing this much value up front you’ll have new clients reaching out to you for your expertise.
You can even use the status update feature to gain insight into new product or service offerings you’re thinking of implementing. This will help your customers feel like part of your business, and you’ll be able to validate your new idea rather quickly.
Customer Services Responses
If you don’t have an integrated platform to handle customer service requests, then you can use social media platforms, such as, Facebook or Twitter to handle these responses. This will be able to help you answer customer service requests the moment they arise.
Some companies ever have separate social media handles that will process all of their requests.
You can also utilize these networks to quickly fix and complaints or issues that might arise with your company or service. Sometimes, a simple sorry will go a long way.
Give To Your Community
The instant interaction features that social media networks provide give you the perfect way to give back to your community.
For instance, when a user buys a product from you, you can issue a simple thank you. The little things that make your customer feel special will go a long way.
You can even run campaigns that highlight customer success stories. These stories will benefit the customer, as it will make them feel loved and appreciated. And it will benefit your business, as your follower will be able to see that what you’re selling or offering actually works.
Make your community and previous customers feel loved and understood, and they’ll come back time and time again.
An effective social media strategy will encompass more than simply promoting your content to gain new followers. Social media can be used in creative ways to grow relationships, create new leads, and ensure your business will continue to flourish for years to come.